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Q Can I request product samples before making a purchase?
A Yes, we provide samples upon request. Please contact our sales team with the details of the products you are interested in, and we will be happy to assist you with sample requests.
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Q Do you provide product warranties?
A Yes, we provide warranties for our products. The duration and coverage of the warranty may vary depending on the specific product. Please refer to the product documentation or contact our sales team for more information.
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Q What certifications does your company have?
A Our company holds ISO 9001 quality certification, ensuring that our manufacturing processes and quality management systems meet international standards. We are committed to delivering high-quality products to our customers.
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Q Can I get a refund or return a product?
A We have a return and refund policy in place. If you encounter any issues with our products, please contact our customer service team within the specified timeframe to initiate the return or refund process.
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Q What payment methods do you accept?
A We accept various payment methods, including bank transfers, credit cards, and online payment platforms. Our sales team will provide you with the necessary payment details and assist you throughout the payment process.
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Q How can I request a quote for a specific product?
A To request a quote, please visit our website and fill out the inquiry form with the product details, specifications, and quantities. Our sales team will respond promptly with a competitive quote tailored to your requirements.
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Q Are your products available for international shipping?
A Yes, we offer international shipping services. Our products can be delivered to customers worldwide, ensuring convenient access to our quality steel products.
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Q Can I request a custom size or specification for a product?
A Yes, we provide customization services. Please contact our sales team with your specific requirements, and we will work closely with you to meet your customization needs.
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Q What products does your company offer?
A Our company offers a wide range of steel products, including stainless steel, aluminum alloy, copper, alloy steel, and more. We provide various forms such as bars, sheets, pipes, wires, coils, and plates.
